Put everyday work within easy reach

Familiar work should not require a search

A routine people task should not begin with hunting through a long list. Yet even a well-organised system can become cumbersome when every available area carries equal visual weight. Someone who approves leave regularly has different priorities from someone preparing a new starter, but both may be asked to navigate the same structure.

That small search cost accumulates. People hesitate over similar-looking choices, reopen old instructions or rely on memory rather than checking the right place. The task still gets done, but with more attention than it deserves. Important work then competes with avoidable navigation, and occasional users find the system even harder because colleagues describe routes that make sense only to them.

Keep the full structure, but create a shorter route

The answer is not to remove everything unfamiliar. People work changes, responsibilities overlap and less common tasks still need a dependable home. Oversimplifying the structure can make unusual work harder and leave people dependent on somebody who remembers where it went.

A calmer approach keeps the full structure intact while allowing each person to bring frequent work closer. The useful principle is simple: organise shared information consistently, then give individuals a personal shortlist based on what they actually use. That reduces repeated searching without hiding the rest of the system.

The shortlist should remain selective. If everything becomes a favourite, it recreates the original problem in a different place. It is worth reviewing choices when responsibilities change, a project ends or a once-regular task becomes occasional. Personal organisation works best when it reflects current work rather than old habits.

Make everyday navigation fit the person

Zizzy handles this with favourites. From any section, people can select the menu items they want to keep close. Those items move to the top of their section and also appear together in the Favorites tab. The full menu remains available, but routine destinations no longer need to be found from scratch each time.

That practical change matters because it respects two realities at once. An organisation needs a consistent structure, while individuals need quicker access to different parts of it. A People team member can keep regular work close without rearranging the experience for everyone else or losing access to occasional tasks.

Favourites cannot rescue unclear names, unnecessary duplication or a structure nobody understands. Those problems still need fixing at source. But where the underlying organisation is sound, a personal shortlist removes needless friction. People spend less effort finding the place to begin and more attention on the leave request, employee record or support question that actually needs judgement.